Order Processing Time: All orders are carefully processed within 1 to 3 business days, excluding weekends and public holidays. This allows us to perform quality checks and prepare your items to ensure they meet our high standards before shipping.
Shipping Timeframe: Once your order has been processed, shipments typically arrive within 10 to 15 business days depending on your location and the carrier’s schedule. Please note that delivery times may vary due to factors beyond our control.
Free Shipping: We offer free standard shipping on all orders, regardless of the purchase amount. This means you can shop with confidence knowing there are no hidden or extra shipping fees applied at checkout.
Tracking Information: As soon as your order ships, we provide you with a tracking number via email. You can use this tracking information to monitor your package’s journey from our warehouse directly to your doorstep.
Shipping Carriers: We partner with trusted and reliable shipping carriers to ensure your items are delivered safely and on time. Carrier options may vary based on your location and shipment type.
Delivery Delays: Occasionally, deliveries may be delayed due to customs inspections, weather conditions, public holidays, or unexpected carrier disruptions. We appreciate your patience and understanding when such delays occur.
Expedited Shipping: For faster delivery, expedited and priority shipping options may be available. Please contact our customer service team to inquire about availability, costs, and estimated delivery times for these options.
International Shipping: International orders may experience longer shipping times due to customs clearance and import regulations. Import duties, taxes, or fees may apply and are the responsibility of the customer.
Shipping Address Accuracy: Please ensure that your shipping address is complete and accurate when placing your order. Incorrect or incomplete addresses can lead to delivery delays or lost packages.
Order Modifications: Requests to change shipping addresses or cancel orders can only be fulfilled within the 1 to 3 business day processing window. After the order is shipped, changes are no longer possible.
Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately. We will work with the carrier to investigate and help resolve the issue, including reshipping or refunding your order as appropriate.
Customer Support: Our dedicated support team is here to assist you with any shipping-related questions or concerns. You can reach us anytime at [email protected] and expect a timely response.
