Return Period: You may request a return within 30 calendar days from the date you receive your order. Please ensure the item is unused, unwashed, and in its original condition with all tags attached.
Return Process: To initiate a return, please contact our customer service team at [email protected] within the return window. We will provide you with detailed instructions on how to proceed.
Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method for your return.
Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days to your original payment method.
Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
Non-Returnable Items: Certain items such as final sale products, gift cards, or personalized merchandise cannot be returned. Please check the product description for any such exceptions before purchasing.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund at no extra cost to you.
Refund Processing Time: Refunds may take several business days to appear in your account depending on your payment provider’s policies.
Customer Support: For any questions regarding returns, refunds, or exchanges, our support team is available at [email protected]. We aim to respond within 12 hours.
