Return Policy

1. Return Period:
   You may request a return within 30 calendar days from the date you receive your order. Please ensure the item is unused, unwashed, and in its original condition with all tags attached.
2. Return Process:
   To initiate a return, please contact our customer service team at [email protected] within the return window. We will provide you with detailed instructions on how to proceed.
3. Return Shipping Costs:
   Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method for your return.
4. Refunds:
   Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days to your original payment method.
5. Exchanges:
   At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
6. Non-Returnable Items:
   Certain items such as final sale products, gift cards, or personalized merchandise cannot be returned. Please check the product description for any such exceptions before purchasing.
7. Damaged or Incorrect Items:
   If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund at no extra cost to you.
8. Refund Processing Time:
   Refunds may take several business days to appear in your account depending on your payment provider’s policies.
9. Customer Support:
   For any questions regarding returns, refunds, or exchanges, our support team is available at [email protected]. We aim to respond within 12 hours.